❓ FAQs

Frequently Asked Questions

💳 What payment methods do you accept?

We accept Maestro, Mastercard, Visa, American Express, PayPal, Multibanco, Bancontact, UnionPay, and Apple Pay — making it easy and safe to shop with us!

🚚 What shipping options and delivery times do you offer?

We offer standard and express shipping options. Standard shipping usually takes 7–15 business days, while express shipping takes 3–7 business days, depending on your location.

🌍 Do you ship internationally?

Yes! We ship worldwide from our warehouses in Shanghai, China, and Hamburg, Germany. If you experience any issues with delivery, please contact us and we'll help you out.

🔍 How can I track my order?

Once your order ships, you'll receive a tracking number by email. You can use this number to track your package either on our website or the carrier’s site.

🎉 Do you offer discounts or promotions?

Yes! We regularly offer discounts and special promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

📞 How can I contact customer support?

You can reach our friendly support team at info@kawaiisweetstore.com. We’re here to help with any questions or concerns!

🏠 Where is your store located?

We’re an online-only store with warehouses in Shanghai, China, and Hamburg, Germany. This helps us deliver your favorite kawaii items quickly and efficiently worldwide.

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